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IT Support Specialist

2 months ago

Paulsboro, New Jersey, United States AA2IT Full time
Position Overview

The role of a Desktop Support Technician involves the systematic setup and installation of computing systems. This includes unpacking essential components such as the CPU, hardware, and software, followed by configuring them to meet either standard or tailored specifications.

Key Responsibilities
  • Conduct thorough testing of configured systems to ensure optimal performance and troubleshoot any identified issues.
  • Document all installation processes meticulously, including quality assurance checks to guarantee accurate billing in accordance with warranty agreements.
  • Adhere to customer specifications for personal computer hardware and software based on the services provided and supplied guidelines.
  • Meet departmental training certification standards relevant to the configuration level required for the job function.
  • Utilize effective problem-solving techniques to address malfunctioning units in alignment with departmental protocols.
  • Stay informed on the latest developments in hardware and software by researching industry literature.
  • Collaborate with senior technicians on complex issues or configurations that require advanced troubleshooting skills.
Qualifications

This position typically requires entry-level to three years of relevant experience in desktop support or a related field.