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IT Support Specialist

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Utica, New York, United States Cascade Ventures Full time

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Cascade Ventures. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients and internal stakeholders.

Key Responsibilities:
  • Provide first and second-level technical support to clients and internal stakeholders via phone, email, and ticket system
  • Document technical issues and resolutions in our knowledge base
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends

You will work closely with our 4-person support team and the remote service group leader to ensure seamless delivery of technical support services. Our modern and professionally designed working conditions will provide you with a comfortable and productive environment to excel in your role.

Requirements:
  • Strong technical skills and experience in IT support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software applications

A successful candidate will possess a strong passion for delivering exceptional customer service and a commitment to ongoing learning and professional development.