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Home Care Manager
2 months ago
We are seeking a highly skilled and experienced Home Care Manager to join our team at Guardian Angel Senior Services. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our home care services, ensuring the delivery of high-quality patient care, and driving business growth.
Key Responsibilities- Oversee the management of home care services, including scheduling, client care, and caregiver support.
- Develop and implement strategies to improve client satisfaction, caregiver retention, and business growth.
- Collaborate with the leadership team to develop and implement organizational strategies, policies, and practices.
- Provide leadership and guidance to office staff, including training and development programs.
- Ensure compliance with regulatory requirements, including state and federal standards.
- Manage phone triage and interoffice communication.
- Prepare schedules for payroll and oversee the management of caregiver holiday schedules.
- Run monthly reports for follow-up, including caregiver reminders, annual evaluations, and waiver reports.
- Participate in quarterly QA meetings and perform home visits as needed.
- Bachelor's degree in a health or human service-related field preferred.
- Minimum of two years' experience in home care management, with a proven track record of success.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Valid MA driver's license and a vehicle available for work-related travel.
Work is performed approximately 80% in an office and 20% in client homes and in the community. Potential hazards include working with emotionally unstable, noncompliant, or aggressive clients and complex family dynamics, driving in inclement weather, second-hand tobacco smoke, aggressive animals, and exposure to contagious diseases.
The Home Care Manager must have the ability to meet the following physical requirements:
- Must be able to move intermittently throughout the workday.
- Must demonstrate sufficient strength, endurance, and flexibility to perform job duties.
- May require extended periods of sitting or standing.
- Must meet the general health requirements set forth by the policies of the agency, which may include a physical examination and annual TB test.
- Must be able to push, pull, move, and/or lift a minimum of twenty (20) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of five (5) feet.
