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Client Services and Print Production Specialist

2 months ago

Dallas, Texas, United States AlphaGraphics Full time
Client Services Representative - Job Overview

We are a well-established firm specializing in digital printing and marketing solutions, currently seeking a motivated and skilled Client Services Representative to enhance our customer support team. This is a full-time role, operating from Monday to Friday at our main office.

Ideal Candidate Profile:
The successful applicant will possess prior experience in direct client interaction. Essential qualifications include strong computer skills, outstanding communication abilities, a friendly phone demeanor, and excellent grammar in both written and spoken forms. The ability to effectively manage multiple tasks while serving various customers is crucial.

Core Responsibilities:
  • Managing incoming customer inquiries
  • Engaging with clients through phone and email communications
  • Providing accurate job estimates to customers
  • Assisting clients at the service counter
  • Advising customers on paper types, binding, and finishing options
  • Collaborating with team members and supervisors to ensure precise pricing and high customer satisfaction
Qualifications:
  • High School Diploma or equivalent
  • Proficient in English, both written and spoken
  • Exceptional phone etiquette and professional communication skills
  • Ability to perform well in a fast-paced environment
  • Adaptability to changing priorities and deadlines
  • Previous experience in a printing environment is advantageous
Employee benefits include healthcare coverage after a specified period, paid vacation following a year of full-time service, paid holidays, and potential bonuses.

If you believe you possess the qualifications for this position, we invite you to submit a cover letter outlining your suitability for the role, along with your resume.

Compensation:
$16.00 per hour

About AlphaGraphics:
At AlphaGraphics, we offer career paths for individuals at various stages of their professional journey. We take pride in our comprehensive training programs that encompass management, sales, operations, printing, signage, design, and marketing. We welcome applicants with or without prior experience, as we strive for collective success.