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Site Operations Manager

2 months ago

District Heights, Maryland, United States Flagship OPCO LLC Full time
Job Summary

Flagship OPCO LLC is seeking a highly skilled and experienced Site Operations Manager to oversee the daily operations of our car wash facilities. As a key member of our team, you will be responsible for ensuring the smooth operation of our sites, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Operations Management
    • Oversee daily operations, including staff management, customer service, and facility maintenance.
    • Ensure compliance with company policies and procedures.
    • Manage budgets and financial reports.
    • Develop and implement process improvements to increase efficiency and productivity.
  • People Management
    • Recruit, train, and develop a high-performing team.
    • Provide coaching and feedback to ensure team members meet performance expectations.
    • Manage employee conflicts and disciplinary actions.
    • Develop and implement training programs to enhance employee skills and knowledge.
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Respond to customer complaints and concerns in a timely and professional manner.
    • Develop and implement customer retention strategies.
  • Facility Maintenance
    • Oversee facility maintenance, including repairs, renovations, and upgrades.
    • Ensure compliance with safety and regulatory requirements.
    • Manage vendor relationships and contracts.
Requirements
  • Education
    • High school diploma or equivalent required.
    • Bachelor's degree in Business Administration or related field preferred.
  • Experience
    • Minimum 2-5 years of experience in a management role in a car wash or customer-focused retail establishment.
    • Proven track record of success in operations management, customer service, and team leadership.
  • Skills
    • Strong leadership and communication skills.
    • Ability to analyze data and make informed decisions.
    • Proficient in Microsoft Office, specifically Word and Excel.
    • Previous experience with a point of sale system desired.
Working Conditions

The Site Operations Manager will work in a fast-paced environment, often in a car wash facility. The position requires the ability to stand for long periods, walk on uneven surfaces, and work in various weather conditions. The Site Operations Manager will also be required to travel up to 25% of the time.