Maintenance Operations Manager
3 weeks ago
We are seeking a highly motivated and organized Customer Experience Specialist to join our team. As a key member of our operations team, you will be responsible for scheduling and managing service calls for our pool technicians, communicating with customers, and monitoring technicians' daily routes for efficiency and minimizing travel time.
Key Responsibilities
• Schedule and dispatch pool technicians for routine maintenance, repairs, and emergency services
• Communicate with customers to confirm appointments, provide updates, and address any service-related inquiries
• Monitor technicians' daily routes, optimizing schedules for efficiency and minimizing travel time
• Handle urgent requests and reassign tasks as needed, while maintaining a smooth workflow
• Use dispatch software to track job statuses, service requests, and technician availability
• Assist with administrative duties, such as updating customer records and processing work orders
Qualifications
• High school diploma or equivalent; additional education or dispatch experience is a plus
• Previous experience in dispatching or a customer service role, preferably in the service industry
• Strong communication skills (both written and verbal) with an ability to interact professionally with customers and team members
• Excellent organizational and multitasking abilities in a fast-paced environment
• Proficient in using spreadsheets and other computer applications
• Ability to adapt to changing priorities and problem-solve on the fly
What We Offer
• Estimated salary: $55,000 - $70,000 per year, based on experience
• Benefits package including retirement plan, paid time off, and year-end bonus
• Opportunity for career growth within the company
• Positive and supportive work environment
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