Member Services Supervisor
4 weeks ago
Job Summary:
The Member Services Supervisor is responsible for providing exceptional customer service to members and guests, ensuring a positive experience at the YMCA of Central New York. This role requires strong communication and interpersonal skills, with the ability to work independently and as part of a team.
Key Responsibilities:
- Provide tours to potential members, sell memberships, and register members for programs
- Answer phones, respond to member inquiries, and resolve issues in a timely and professional manner
- Develop relationships with members to ensure retention and satisfaction
- Assist in the supervision, training, and development of member service representatives
- Practice and ensure compliance with all YMCA policies and procedures
Requirements:
- High School Diploma or equivalent
- Minimum one year of experience in customer service
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and knowledge of Microsoft Office programs
Benefits:
- YMCA Family Membership
- YMCA Retirement Fund Contribution
- Health Insurance
- Personal Time, Vacation, New York State Paid Sick Leave, and Six Paid Holidays
YMCA Leadership Competencies:
- Engaging Community
- Communication & Influence
- Emotional Maturity
- Critical Thinking & Decision Making
Work Environment:
This role operates in a professional office environment, with moderate noise levels. Employees may be exposed to undesirable working conditions, communicable infectious diseases, and risk of injury from others. All employees are required to follow the preventative health policies of the YMCA.
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