Customer Service Team Member
3 weeks ago
We are seeking a talented Customer Service Team Member to join our team at AvantGuard Monitoring Centers in Cedar City, UT. As an Alarm Response Specialist, you will play a critical role in saving lives, protecting property, and inspiring peace of mind for our subscribers.
Salary: $15.50 - $16.00 per hour, with the potential to increase after training.
Job Description:
- Process alarm signals quickly and accurately while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Required Skills and Qualifications:
- Must be 18 years of age or older with a high school diploma or GED.
- Prior customer service experience preferred.
- Ability to type a minimum of 40 wpm.
- We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
- Ability to make a 6 month commitment to work here.
- Must be able to pass a 2 week fully-paid training class.
- Must be able to pass a pre-employment drug test and background check.
Benefits:
- Tuition reimbursement up to $1,000+/year.
- Free mental health assistance & 401k match for all employees.
- A FUN team, company parties, weekly pay days, professional development, and more.
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