UI Benefits Technician
3 weeks ago
Join the State of Washington's Employment Security Department as a UI Benefits Technician and play a critical role in providing excellent customer service to individuals navigating the Unemployment Insurance (UI) claims process.
Key Responsibilities:
- Provide timely and accurate assistance to claimants regarding UI benefits, claims, and related issues.
- Answer phone calls, respond to emails, and engage with claimants through various channels to resolve their inquiries and concerns.
- Process and resolve complex claims, including determining eligibility, calculating benefits, and resolving disputes.
- Collaborate with internal teams, such as claims examiners and benefits specialists, to ensure seamless service delivery.
- Stay up-to-date with UI laws, regulations, and policies to provide accurate information to claimants.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Minimum 2 years of customer service experience, preferably in a claims or benefits-related role.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment, handle multiple priorities, and meet deadlines.
- Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications.
What We Offer:
- Competitive salary range: $43, $58,380.00 Annually.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible work arrangements, including telework options.
How to Apply:
Apply online through the State of Washington's employment website. Please submit your resume, cover letter, and any required documents by the closing date.
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