Computer System Engineer
3 weeks ago
- Onsite Technical Support:
- Provide hands-on support for desktop computers, laptops, printers, and other office equipment.
- Diagnose and resolve hardware, software, and networking issues for end-users in a timely manner.
- Set up, install, and configure workstations, including operating systems, software applications, and peripheral devices.
- User Support and Troubleshooting:
- Assist users with technical problems related to desktops, laptops, and mobile devices.
- Resolve issues related to Microsoft Office, email clients, VPN access, and other business-critical applications.
- Provide support for network connectivity issues, printers, and other office IT equipment.
- Travel Between Locations:
- Regularly travel between multiple local offices to provide onsite IT support as needed.
- Coordinate with local site managers to prioritize and address support tickets based on urgency and business needs.
- Maintain inventory and equipment at each location, ensuring all hardware is functional and properly configured.
- Setup and Configuration:
- Install, configure, and troubleshoot hardware such as desktops, laptops, printers, and network devices.
- Manage user accounts, permissions, and access in accordance with company policies.
- Assist in the deployment and setup of new systems, including imaging, patching, and testing hardware before deployment.
- Preventive Maintenance and Updates:
- Perform routine maintenance and updates on all desktop systems and peripherals to ensure optimal performance.
- Manage software updates and security patches to keep systems compliant with company security protocols.
- Documentation and Reporting:
- Maintain detailed records of support activities, configurations, and inventory for each location.
- Ensure all service tickets are logged and resolved in the company's IT ticketing system.
- Provide feedback and suggestions for improving IT services and processes.
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