Computer System Engineer

3 weeks ago


Phoenix, Arizona, United States MetroSys Full time
Job Responsibilities:
  • Onsite Technical Support:
    • Provide hands-on support for desktop computers, laptops, printers, and other office equipment.
    • Diagnose and resolve hardware, software, and networking issues for end-users in a timely manner.
    • Set up, install, and configure workstations, including operating systems, software applications, and peripheral devices.
  • User Support and Troubleshooting:
    • Assist users with technical problems related to desktops, laptops, and mobile devices.
    • Resolve issues related to Microsoft Office, email clients, VPN access, and other business-critical applications.
    • Provide support for network connectivity issues, printers, and other office IT equipment.
  • Travel Between Locations:
    • Regularly travel between multiple local offices to provide onsite IT support as needed.
    • Coordinate with local site managers to prioritize and address support tickets based on urgency and business needs.
    • Maintain inventory and equipment at each location, ensuring all hardware is functional and properly configured.
  • Setup and Configuration:
    • Install, configure, and troubleshoot hardware such as desktops, laptops, printers, and network devices.
    • Manage user accounts, permissions, and access in accordance with company policies.
    • Assist in the deployment and setup of new systems, including imaging, patching, and testing hardware before deployment.
  • Preventive Maintenance and Updates:
    • Perform routine maintenance and updates on all desktop systems and peripherals to ensure optimal performance.
    • Manage software updates and security patches to keep systems compliant with company security protocols.
  • Documentation and Reporting:
    • Maintain detailed records of support activities, configurations, and inventory for each location.
    • Ensure all service tickets are logged and resolved in the company's IT ticketing system.
    • Provide feedback and suggestions for improving IT services and processes.


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