Customer Service Representative

6 days ago


Diboll, Texas, United States Southside Bank Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Southside Bank. As a key member of our customer service department, you will be responsible for providing exceptional customer experience through various channels.

About the Role

This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and building long-lasting relationships with our clients. If you have a strong commitment to excellence, excellent communication skills, and a positive attitude, we encourage you to apply.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, resolving issues promptly and efficiently.
  • Communication: Communicate effectively with customers, both verbally and in writing, using clear and concise language.
  • Problem-Solving: Analyze customer complaints and resolve issues by applying sound judgment and problem-solving skills.
  • Product Knowledge: Stay up-to-date on bank products and services, including features, benefits, and limitations, to provide accurate information to customers.
Requirements
  • Education: High School diploma or equivalent required; degree in a related field preferred.
  • Experience: 1+ year of customer service experience in a banking or financial institution.
  • Skills: Excellent communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: $35,000 - $45,000 per year, based on experience.
  • Benefits: Medical, dental, and vision insurance; 401(k) plan; paid time off.
  • Ongoing Training: Opportunities for professional growth and development, including training programs and certifications.
About Us

Southside Bank is a leading financial institution committed to providing exceptional customer service and innovative financial solutions. We value diversity, inclusion, and employee well-being, offering a dynamic and supportive work environment.



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