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Operations Manager
2 months ago
We are seeking a highly skilled and experienced Operations Manager to lead our Louisville, KY fulfillment center. As a key member of our team, you will be responsible for developing and executing strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction.
Key Responsibilities- Leadership and Management
- Oversee the management team, ensuring effective leadership and direction to achieve business objectives.
- Develop and implement strategies to improve operational performance, safety, and customer satisfaction.
- Operational Excellence
- Drive process improvements to increase productivity, quality, and efficiency.
- Collaborate with cross-functional teams to identify and implement best practices.
- Performance Management
- Develop and implement performance metrics to measure operational success.
- Monitor and analyze key performance indicators (KPIs) to drive business growth.
- Strategic Planning
- Develop and execute strategic plans to drive business growth and improve operational efficiency.
- Collaborate with senior leadership to align business objectives with company goals.
- Education
- Bachelor's degree in Supply Chain Management, Logistics, Engineering, or Business Administration.
- Master's degree or MBA preferred.
- Experience
- 3+ years of operational management experience, managing a large facility.
- Experience in 3PL operations, continuous improvement, and Six Sigma.
- Skills
- Strong leadership and management skills.
- Excellent problem-solving and analytical skills.
- Advanced technical skills in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS.
ShipMonk is a leading provider of e-commerce fulfillment services. We are committed to delivering exceptional customer service, solving problems, and collaborating to get the job done. We prioritize growth, innovation, and diversity as key values.
