Shift Leader

5 days ago


Elizabeth, New Jersey, United States Dunkin Full time
About the Role

This Dunkin' Donuts restaurant is an independently owned and operated business under a franchise granted by DD Franchising LLC.

As a Shift Leader, you will be responsible for coaching and guiding Crew Members to deliver exceptional guest experiences and execute operational Brand standards.

Key Responsibilities
  • Lead and motivate a team of Crew Members to achieve sales goals and deliver excellent customer service
  • Coach and develop Crew Members to improve their skills and knowledge
  • Ensure operational excellence by maintaining high standards of quality, safety, and cleanliness
  • Manage cash handling and inventory control
  • Resolve guest complaints and concerns in a professional and courteous manner
Requirements
  • Fluent in English
  • Experience as a Dunkin' Crew Member or above for at least 6 months within the last 12 months
  • Basic computer skills
  • High School diploma or equivalent, preferred
Competencies
  • Guest Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for Results: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team

We offer a supportive and dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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