Shift Leader
5 days ago
This Dunkin' Donuts restaurant is an independently owned and operated business under a franchise granted by DD Franchising LLC.
As a Shift Leader, you will be responsible for coaching and guiding Crew Members to deliver exceptional guest experiences and execute operational Brand standards.
Key Responsibilities- Lead and motivate a team of Crew Members to achieve sales goals and deliver excellent customer service
- Coach and develop Crew Members to improve their skills and knowledge
- Ensure operational excellence by maintaining high standards of quality, safety, and cleanliness
- Manage cash handling and inventory control
- Resolve guest complaints and concerns in a professional and courteous manner
- Fluent in English
- Experience as a Dunkin' Crew Member or above for at least 6 months within the last 12 months
- Basic computer skills
- High School diploma or equivalent, preferred
- Guest Focus: Understands and exceeds guest expectations, needs, and requirements
- Passion for Results: Sets and maintains high standards for self and others, acts as a role model
- Problem Solving and Decision Making: Identifies and resolves issues and problems
- Interpersonal Relationships & Influence: Develops and maintains relationships with team
We offer a supportive and dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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