Cage Operations Supervisor
2 months ago
The role of the Assistant Manager of Cage Services is crucial in overseeing the daily operations of the Cage department, ensuring that both internal and external customer service standards are consistently met. This position involves assisting with various managerial tasks, including scheduling, payroll management, and staff training, while also providing support in the absence of the Cage and Credit Manager.
KEY RESPONSIBILITIES:
- Supervise staff and manage daily operations during assigned shifts within the Cage department.
- Assist the Cage and Credit Manager with daily functions and act as the primary contact in their absence.
- Develop efficient work schedules that align with labor cost objectives.
- Review and approve payroll for the department, addressing any issues as they arise.
- Contribute to the departmental budgeting process and communicate any concerns to management.
- Ensure adherence to guest service standards by all team members and resolve any service-related issues.
- Facilitate ongoing training and development programs for Cage department personnel.
- Implement recognition programs to enhance employee engagement.
- Enforce internal control policies and procedures effectively.
- Provide leadership to assigned staff, ensuring clear communication and effective decision-making.
- Oversee the daily reconciliation and accountability of all company funds.
- Possess comprehensive knowledge of all cage-related transactions and operations.
- Understand TRM and ATM systems, including cash level assessments and fund replenishment processes.
- Authorize complimentary services for patrons in accordance with internal control guidelines.
- Ensure compliance with all standard operating procedures, gaming regulations, and federal requirements.
- Maintain proficiency in all cage-related software applications.
- Collaborate with Hosts to relay information regarding VIP Players.
- Ensure staff compliance with regulatory standards and address any violations appropriately.
- Maintain confidentiality regarding all departmental and company matters.
- Perform any additional duties as assigned.
- High school diploma, GED, or equivalent is required.
- Preferred experience in Cage operations and supervisory roles.
- Strong organizational and communication skills are essential.
- Ability to present information effectively and respond to inquiries from various stakeholders.
- Flexibility to work varied shifts, including weekends and holidays, as required.
- Must obtain and maintain all necessary certifications.
- Completion of all required company training is mandatory.
- Must be at least 21 years of age and eligible for a gaming license.
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Cage Operations Supervisor
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