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Azure Cloud Support Specialist

2 months ago

Sacramento, California, United States Tek Experts Full time
Job Title: Azure Technical Support Engineer

We are seeking a highly skilled Azure Technical Support Engineer to join our team at Tek Experts. As a key member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

Key Responsibilities:
  • Communicate with end users, system administrators, and solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot technical issues.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps and troubleshoot customer issues in lab environments.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.
Requirements:
  • 85% or B2 English level (Must)
  • Experience in technical support roles
  • Basic knowledge of virtualization (Azure Cloud Preferred)
  • Basic Programming (Back-End preferred)
  • Basic Active Directory
  • Basic Networking
  • Basic OS: Windows & Linux
About Tek Experts:

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We are problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.