Usher/Retail Associate

4 weeks ago


Hammond, Indiana, United States Caesars Entertainment Full time
About the Role:

As a Usher/Retail Associate - On Call, you will play a vital role in ensuring our guests have an exceptional experience at Caesars Entertainment. Your primary responsibilities will include checking the room for proper seating order, arranging floor seating according to venue maps, and handling any issues that may arise during seating or the show.

Key Responsibilities:
  • Check the room for proper seating order and neatness before the show starts.
  • Arrange floor seating according to applicable venue maps and ensure seating signage is visible.
  • Rearrange seating as needed post-show and help clean up the room after the performance.
  • Handle difficult problems that arise during seating, ensuring customer satisfaction.
  • Monitor the room for distractions or problems during the show and handle any issues properly.
  • Ensure only guests with proper credentials obtain access to restricted areas.
  • Maintain communication with other departments within the Venue to ensure a clean and safe environment.
  • Scan tickets as guests enter the venue and scan exiting guests for re-entry.
  • Greet guests and offer direction in locating their seats. Escort full comps and guests who enter at show time to their seats.

About Us:

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe, and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values - Together We Win, All In On Service, and Blaze the Trail - every day. Our mission is to create the extraordinary, and our vision is to create spectacular worlds that immerse, inspire, and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars

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