Front Desk Associate Manager

4 weeks ago


Flowood, Mississippi, United States Aimbridge Hospitality Full time
Job Description
Aimbridge Hospitality's Guest Services Representatives play a vital role in creating unforgettable experiences for our guests. As a key member of our front office team, you will be the first point of contact for our guests, providing exceptional service and support throughout their stay. Whether it's checking-in, answering questions, or resolving issues, you will be empowered to make decisions and take ownership of your work.

Key Responsibilities
- Provide warm and welcoming service to all guests, ensuring a positive and memorable experience
- Process room reservations, accurately collecting and verifying guest information
- Ensure seamless check-ins and check-outs, addressing any issues promptly and professionally
- Collaborate with other departments to resolve guest concerns and improve overall satisfaction
- Stay up-to-date with property amenities, local events, and attractions to provide informed recommendations to guests

Skills and Qualifications
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities
- Basic arithmetic functions and computer skills, including proficiency in Microsoft Office suite
- Previous experience in hospitality industry preferred
- High school diploma or equivalent required; college coursework in related field helpful

Benefits and Compensation
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan. The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience.

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