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Client Support Specialist 2
2 months ago
Position Overview:
We are seeking a dedicated and customer-focused service representative. A Customer Service Representative (CSR) serves as a vital link between the company and its clients, providing essential product and service information, addressing inquiries, and resolving any issues that may arise with precision and effectiveness. The most successful CSRs possess a genuine enthusiasm for assisting customers, demonstrating patience, empathy, and exceptional communication skills.
Key Responsibilities:
- Actively listen to customer needs and advocate on their behalf.
- Gather and analyze customer feedback to enhance service quality.
- Exhibit strong problem-solving abilities to troubleshoot and investigate customer inquiries.
- Ensure outstanding service standards and respond promptly to customer requests.
- Maintain high levels of customer satisfaction through effective communication.
Essential Skills:
- Customer service expertise
- Proficient in handling inbound calls
- Data entry and management
- Experience in customer care and support
- Familiarity with call center operations
- Proficient in Microsoft Office applications
Additional Qualifications:
- Ability to manage a high volume of incoming calls.
- Generate leads and identify customer needs to ensure satisfaction.
- Build and sustain relationships with clients through open and interactive communication.
- Provide accurate and comprehensive information using appropriate tools and methods.
Experience Level:
Expert Level
About Aston Carter:
Aston Carter is committed to delivering top-tier corporate talent solutions to a diverse clientele worldwide. Our specialization spans various sectors, including accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles. We leverage our extensive recruiting expertise and vast network to meet the dynamic needs of our clients and talent community with agility and excellence.
Diversity, Equity & Inclusion:
At Aston Carter, we believe that diversity and inclusion are essential to the success and equity of our workforce. Our DE&I initiatives are woven into our culture through:
- Recruiting diverse talent
- Fostering an inclusive environment through ongoing self-reflection
- Creating a culture of care, engagement, and recognition with measurable outcomes
- Providing growth opportunities for all employees
We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
