Banking Customer Service Representative

2 weeks ago

Pittsburgh, Pennsylvania, United States Oxford Solutions, Inc. Full time
Job Description

Seeking a dedicated and experienced Banking Customer Service Representative to join our team. The ideal candidate will have prior experience in cash handling roles such as retail or customer service. As a Banking Customer Service Representative, you are responsible for providing excellent customer service, processing transactions accurately, and ensuring the security of financial transactions.

Key Responsibilities:

  • Greet and assist customers with their banking needs in a friendly and professional manner.
  • Process deposits, withdrawals, and other banking transactions accurately and efficiently.
  • Handle cash, checks, and other financial instruments with a high level of accuracy.
  • Maintain and balance a cash drawer daily.
  • Provide information and assistance regarding bank products and services.
  • Identify and address customer inquiries, concerns, and complaints.
  • Adhere to bank policies, procedures, and regulatory requirements.
  • Promote and cross-sell bank products and services to meet customer needs.
  • Assist in opening and closing the branch as needed.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience as a bank teller or in cash handling roles (retail, customer service) preferred.
  • Strong mathematical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Attention to detail and a high degree of accuracy.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency with computers and banking software.
  • Ability to maintain confidentiality and security of customer information.

Oxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities. Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote. We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.

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