Housekeeping Associate
4 weeks ago
About the Role
In this role, you will be responsible for maintaining a safe and clean environment in all areas of the store. You will perform daily cleaning tasks effectively and efficiently, and complete operational processes as needed to provide an excellent customer experience.
Key Responsibilities
- Clean all areas of the store, including floors, windows, restrooms, and trash receptacles, following Kohl's best practices and standards.
- Utilize approved chemicals, supplies, and equipment to ensure a safe and clean environment.
- Maintain levels of company-approved chemicals and supplies by ordering replacements when necessary.
- Complete required training for chemical, equipment, and maintenance.
- Perform basic equipment maintenance following company guidelines.
- Use Kohl's tools and technology to plan, communicate, and share information with the store team.
- Support the operations team with receiving and processing product, executing stockroom operations, and omni-channel fulfillment.
- Engage customers by greeting them and offering assistance with products and services.
- Act with integrity, honesty, and foster teamwork in an inclusive culture.
- Exercise good judgment and discernment when making decisions, and take appropriate action as needed.
- Demonstrate a customer service mindset, anticipating customer needs and resolving issues satisfactorily.
- Meet or exceed individual goals, such as productivity, credit, and loyalty.
- Accomplish multiple tasks within established timeframes.
- Follow company policies, procedures, standards, and guidelines.
- Maintain adherence to company safety policies for the safety of all associates and customers.
- Receive, understand, and respond proactively to direction from supervisors/managers and other company personnel.
Requirements
- Excellent customer service skills and ability to multitask with strong attention to detail.
- Verbal and written communication and interpersonal skills.
- No retail experience required.
- Must be 18 years of age or older.
- Flexible availability, including days, nights, weekends, and holidays.
Preferred Qualifications
- Client-facing retail or service industry experience.
Essential Functions
- Ability to perform the accountabilities listed in the 'Key Responsibilities' section.
- Ability to satisfactorily complete company training programs.
- Ability to comply with dress code requirements.
- Basic math and reading skills, legible handwriting, and basic computer operation.
- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
- Ability to wear personal protective equipment.
- Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties.
- Perform work in accordance with the Physical Requirements section.
Physical Requirements
- Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two-person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to visually verify information and locate and inspect merchandise.
- Ability to comply with health and safety standards.
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