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Lead Field Service Technician

2 months ago

Concord, North Carolina, United States WMH Corporation Full time
Lead Field Service Technician - Heavy Equipment

Department: Service

Employment Type: Full Time

Location: BR11- CONCORD, NC

Reporting To: Craig Carrigan

Overview

Join Our Team: Become a Lead Field Service Technician

Why Work With Us?

At WMH Corporation, we are dedicated to providing outstanding material handling solutions to our clients. Our commitment to innovation, quality, and exceptional customer service positions us as a leader in the industry. We invite skilled professionals to become part of our vibrant team and contribute to our legacy of excellence.

If you are eager to elevate your career and engage with state-of-the-art technology, WMH Corporation is the ideal environment for you.

Your Role:
Are you an experienced technician with extensive knowledge in the material handling sector? Do you possess a passion for guiding and developing others?

WMH Corporation is on the lookout for a Lead Technician to join our distinguished team. In this capacity, you will execute advanced diagnostics, repairs, and maintenance on a wide range of material handling machinery. Your proficiency will guarantee that our clients receive superior service and that our equipment functions at optimal levels. Moreover, your leadership and technical acumen will enhance the performance and durability of our machinery while mentoring junior technicians.

Key Responsibilities

Advanced Diagnostics and Repairs: Conduct intricate diagnostics and repairs on material handling machinery, including forklifts and pallet jacks.

Maintenance Excellence: Skillfully identify and rectify mechanical, electrical, and hydraulic challenges to ensure swift and effective solutions. Perform thorough preventive maintenance to assure equipment longevity and reliability.

Mentorship: Offer guidance and training to junior technicians, nurturing their growth and ensuring high-quality workmanship while sharing your expertise and fostering a culture of continuous improvement.

Customer Service: Provide outstanding customer service by effectively communicating with clients regarding the status and requirements of their equipment.

Detailed Documentation: Maintain thorough records of work completed, including parts utilized and labor hours, ensuring adherence to company standards.

Safety Leadership: Advocate for and comply with all safety regulations and standards, ensuring a secure working environment for yourself and others.

Continuous Improvement: Keep updated on the latest industry trends, technologies, and best practices to continually enhance your skills and knowledge.

The Field Environment:
  • Diverse job sites.
  • Weather-ready - adaptable to various conditions.
  • Comfortable with dust and noise.
Skills, Knowledge, and Expertise
  • Experience: Minimum of 5 years in a technician role within the material handling, automotive, or heavy equipment sectors.
  • Education: High school diploma or equivalent; technical or vocational training is advantageous.
  • Skills: Proficient in advanced mechanical, electrical, and hydraulic troubleshooting. Familiarity with diagnostic tools and equipment.
  • Leadership: Strong leadership and mentoring capabilities with a focus on team development.
  • Customer Focus: Excellent communication and interpersonal skills with a strong customer service orientation.
  • Physical Requirements: Ability to lift heavy objects, stand for extended periods, and work in various environmental conditions.
  • Licenses/Certifications: Valid driver's license required; certifications in forklift maintenance and repair are highly preferred.
Benefits of Joining WMH Corporation

Comprehensive health insurance.
Access to exclusive in-house technical training.
Paid holidays and generous PTO for personal time.
Competitive compensation with performance-based incentives.
Tool allowance (paid quarterly).
Provided uniforms (laundered weekly).
PPE and safety shoes allowance.
Cell phone allowance.
Company van and fuel card.
Retirement plan and profit-sharing options.
Sign-on bonus opportunities available.
Flexible working hours to maintain work-life balance.

Ready to Elevate Your Career? Join Us
At WMH Corporation, we value hard work and celebrate success. If you are prepared to join a company that appreciates your expertise and offers growth opportunities, we want to hear from you. Become part of a team that is driving innovation and excellence in the material handling industry.