Client Care Team Member

6 days ago


Sarasota, Florida, United States Burns Court Veterinary Care Full time

Are you passionate about delivering exceptional care to animals and their owners? Do you want to be part of a dynamic team that values compassion, teamwork, and dedication? Burns Court Veterinary Care is seeking a highly skilled and motivated Client Care Coordinator to join our team.

This is an exciting opportunity for someone who has prior administrative experience, preferably in a veterinary setting, and is eager to take on new challenges. The successful candidate will be responsible for providing top-notch customer service, working collaboratively with our team, and promoting our practice philosophies and protocols.

We offer a competitive salary of $16-18 per hour, depending on experience, plus benefits such as uniform allowance, CE stipend, holiday pay, and discounts on products and services. Our ideal candidate will be highly organized, efficient, and able to multitask effectively while maintaining a positive attitude and a commitment to delivering high-quality care.

Responsibilities:

  • Deliver exceptional customer service to clients and their pets
  • Lift pets up to 50lbs regularly
  • Work as part of a team to prioritize client and patient needs
  • Promote all practice philosophies and protocols
  • Greet each client by proper name and each pet by name
  • Verify accuracy of personal information in computer for each client/pet
  • Manage appointment scheduling, explain procedures, and provide accurate fees for routine services
  • Process patient admissions, enter invoices, and present estimates
  • Present hospital billing and return policies
  • Process client payments and provide them with approved medical records
  • Promote preventative care to clients
  • Stay up-to-date with hospital software and maintain cleanliness of the hospital


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