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Vice President of IT Infrastructure

2 months ago

Rockwall, Texas, United States Ncb Management Services Inc Full time
Position Overview

Ncb Management Services Inc is seeking a highly skilled individual for the role of AVP of Infrastructure. This pivotal position within the IT leadership team reports directly to the CIO and is integral to shaping and executing the organization's technology infrastructure strategy.

Key Responsibilities
  • Direct and oversee the strategic implementation of IT systems, including networking, telecommunications, disaster recovery, cloud services, systems administration, and security.
  • Ensure the security, reliability, and performance of all IT infrastructure and end-user systems.
  • Enhance and refine operational systems and procedures to maintain secure and dependable operations.
  • Manage strategic corporate IT initiatives while adhering to budgetary constraints and resource allocations.
  • Build and lead a team of third-party IT infrastructure professionals, focusing on career development and job satisfaction.
  • Promote effective communication between executive leadership and IT personnel.
  • Collaborate across departments to translate business requirements into actionable IT strategies.
  • Implement and enhance security best practices and awareness programs.
  • Establish vendor management and risk assessment frameworks to ensure compliance with security standards.
  • Develop a monitoring and alerting system to detect threats across critical infrastructure, including security incident response protocols.
  • Foster relationships with internal and external stakeholders, clients, and vendors.
  • Plan, manage, and report on phases of the IT SOC program, including walkthroughs, testing oversight, and stakeholder communication.
  • Conduct technical evaluations of system implementations, emerging technologies, and automation efforts, collaborating with business and IT stakeholders to maintain SOC compliance.
  • Support ongoing risk management initiatives by staying informed and trained on emerging technologies and associated risks, contributing to IT risk assessments and audit programs.
Required Qualifications
  • 10+ years of direct management experience in IT systems, services, policies, and platforms.
  • 6+ years of supervisory and team management experience.
  • Proven ability to build cohesive teams and foster collaboration among diverse groups.
  • Strong decision-making capabilities and leadership qualities.
  • Excellent verbal and written communication skills, along with strong interpersonal abilities.
  • Ability to effectively communicate initiatives across various infrastructure disciplines.
  • Experience managing multiple corporate projects with changing priorities.
  • Familiarity with implementing security frameworks, including third-party audits (SOC2, PCI-DSS).
  • Exceptional organizational skills with the capacity to multitask while maintaining attention to detail.
  • In-depth knowledge of MS Windows, security protocols, networking, virtualization, storage solutions, cloud technologies, business continuity and disaster recovery, compliance, and security awareness.
  • Experience managing outsourced IT service vendors and offshore teams.
  • Proficient in implementing and supporting both cloud and on-premises technologies such as Active Directory, Azure AD, Microsoft Teams, SharePoint, ADFS, M365, MS Intune, and MFA.
  • Experience with data center migrations and consolidations, as well as public and private cloud solutions.
  • Ability to formulate an annual IT strategy and roadmap aligned with the organization's mission and objectives.
Desired Qualifications
  • Bachelor's degree in Computer Science or a related field is preferred.
  • Experience managing systems on AWS, Azure, GCP, or other IaaS/PaaS platforms.
  • Familiarity with implementing new enterprise technologies such as cloud phone systems, VDI, containers, and Zero Trust architectures.
  • Experience in establishing comprehensive corporate security policies and procedures.
  • Knowledge of Service Management solutions, including ticketing, change management, knowledge bases, project management, asset management, inventory management, and application management.
  • Experience in budget development, project planning, capital equipment requests, and project proposals.
  • Experience managing production infrastructure in a SaaS environment supporting numerous clients and users.
  • Proficient in recruitment, development, and performance management of IT personnel.
  • Experience collaborating with senior management to define strategic direction, operational policies, and major project plans.
  • Experience across various IT disciplines, including Development, NOC, and Infrastructure.
  • Strong business acumen and experience beyond IT operations.
  • Experience interfacing with C-level management and acting as department head in the absence of the CIO/CTO/VP of IT.
  • Experience managing legacy application platforms, including product retirement processes.
  • Salesforce development and/or administration experience is a plus.