Customer Service Ambassador

3 weeks ago


Ponca City, Oklahoma, United States Osage Casino Full time
Job Summary
Osage Casino is seeking a detail-oriented and customer-focused Front Desk Agent to join our team. This role involves welcoming and serving guests in a friendly and efficient manner, managing guest accounts, and providing exceptional customer service. The ideal candidate will have excellent communication skills, be proficient in using hotel software, and be able to maintain confidentiality. Competitive pay of approximately $12-$15 per hour and opportunities for professional growth and development are offered.

Key Responsibilities
* Registers guests and collects payment
* Provides quotes and upsells rooms to increase revenue
* Ensures accurate charge application and resolves any guest disputes
* Offers telephone answering services, delivers mail, and responds to guest inquiries
* Maintains cash handling procedures and ensures accurate accounting
* Supports management and staff with administrative tasks
* Greets guests warmly and provides exceptional customer service

Requirements
* 18 years or older
* One year of customer service experience and cash handling
* Ability to obtain ABLE liquor license
* Hotel experience preferred
* Must pass pre-employment drug screening and obtain an Osage Nation gaming license
* Valid Driver's License required
* Proof of eligibility to work in the United States needed

Benefits
* Competitive pay of approximately $12-$15 per hour
* Opportunities for professional growth and development

Approximate salary: $40,000 - $50,000 per year.

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