Healthcare Innovator

2 weeks ago


Hollywood, Florida, United States UnitedHealth Group Full time
Transforming Healthcare Together

We're seeking a dedicated Healthcare Innovator to join our team at UnitedHealth Group. As a key member of our Optum Pacific West team, you'll play a vital role in redefining healthcare with a focus on health equity, affordability, quality, and convenience.

About the Role

This is an exciting opportunity to collaborate with site leadership, growth, retention, and marketing teams to identify opportunities and develop growth and retention initiatives. You'll focus on age-in, FFS, and working beneficiary conversions into Medicare managed care plans, serving as the on-site point of contact for prospective and existing patients.

Key Responsibilities
  • Consistently exhibit behavior and communication skills that demonstrate Optum's commitment to superior customer service.
  • Responsible for growth and retention of site-level membership, implementing tactics and strategies related to AEP/OEP/SEP, age-ins, and FFS.
  • Manage and conduct prioritized outreach and track outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans, and working beneficiaries.
  • Coordinate with the front office and care teams to drive completion of new patient orientations, Medicare surveys, and awareness of services.
  • Execute new patient onboarding, provide comprehensive explanations of benefits, forms, and guidelines, and coordinate service recovery activities at the site.
Requirements
  • High school diploma or equivalent.
  • 1+ years of experience in a healthcare setting.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Managed care and/or ambulatory care experience.
  • Experience in a quota-driven sales/marketing function.
  • Customer service experience.
  • Health Plans experience.
  • Bilingual in English and Spanish.
What We Offer

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Join our team and be part of a mission that makes a difference in people's lives.


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