Customer Service Representative

4 weeks ago


Mayer, Arizona, United States Liberty Full time
About Liberty

At Liberty, we're passionate about delivering exceptional customer experiences. As a leading provider of energy and water solutions, we're committed to making a positive impact in the communities we serve.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll play a critical part in ensuring our customers receive the best possible service, from handling payments and credit card transactions to processing applications and resolving customer queries.

Key Responsibilities
  • Greet all visitors and provide exceptional customer service, answering inquiries and resolving problems.
  • Handle incoming calls, routing them appropriately and taking messages.
  • Process payments, credit card transactions, and applications for utility service.
  • Generate and manage service orders, keeping customers informed about the status of service requests.
  • Maintain and balance the cash drawer with accuracy on a daily basis.
  • Process outgoing mail.
  • Utilize the dispatch system for routine and emergency communications to field and office personnel.
  • Act as a liaison between customers, field personnel, and office teams.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 3 years of experience in a call center or similar high-volume customer service environment.
  • Bilingual English/Spanish preferred.
  • Ability to handle high-volume calls efficiently and professionally.
  • Strong listening skills with a genuine desire to help people and make a positive impact.
  • Excellent verbal communication skills to interact effectively with diverse customers.
  • Cash handling experience is a plus, demonstrating your attention to detail and reliability.
  • Empathy, patience, and a positive attitude, contributing to a supportive team environment.
What We Offer
  • Competitive pay that reflects your skills and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, a 401K plan with a 5% match, and more.
  • Annual bonus and merit increase eligibility.
  • Company-sponsored pension program, life insurance, and short-term & long-term disability.
  • Employee Stock Purchase Program.
  • Free Employee Assistance Program & Headspace account.
  • Vacation and sick time plus 12 paid company holidays.
  • Tuition reimbursement, professional development opportunities, & reimbursement for certification costs.
  • Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment.


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