IT Support Specialist

2 weeks ago

Roxana, United States Belcan Full time
Job Title: IT Support Analyst I

Job Summary:
We are seeking an experienced IT Support Analyst to join our team at Belcan. The successful candidate will provide technical support for end-users, troubleshoot and resolve IT issues, and collaborate with technical partners to deliver high-quality IT services.

Key Responsibilities:

  • Provide technical support for end-users, including troubleshooting and resolving IT issues.
  • Collaborate with technical partners to deliver high-quality IT services.
  • Troubleshoot and mitigate End User Computing issues.
  • Build and maintain relationships with technical partners in the business.
  • Coordinate resources and suppliers to complete projects and work requests.
  • Optimize IT service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services.
  • Maintain documentation of supported systems.
  • Provide desk-side support for personal computing environments.

Requirements:

  • Legally authorized to work in the job posting country.
  • High School Diploma or GED equivalent.
  • Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate.
  • Ability to safely operate a motor vehicle in the refinery around process equipment.
  • 3 or more years of direct experience in troubleshooting Infrastructure Systems.
  • Compliance with refinery safety requirements, including wearing appropriate personal protective equipment when necessary.
  • Ability to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs.
  • Ability to bend, stoop, or crawl under furniture to connect wiring.
  • Ability to bend to pick up equipment and load pull cart.
  • Ability to lift an individual item weighing up to 30 lbs.
  • Ability to push/pull equipment on a cart of up to 100 lbs.
  • Ability to climb 4 or more flights of stairs to access field hardware.
  • Willing and able to obtain a Transportation Worker Identification Card (TWIC).

Preferred Qualifications:

  • Bachelor's degree in MIS, Computer Science, or equivalent.
  • Strong leadership skills.
  • 4 or more years of experience in Information Technology discipline.
  • 2 or more years of experience supporting Refining or Midstream IT assets.
  • Previous experience installing and troubleshooting data center infrastructure.
  • Ability to engender trust and confidence.
  • Active learner with good business knowledge.
  • Ability to demonstrate a high level of initiative and results-driven effort.
  • Ability to manage and perform multiple tasks concurrently.
  • Proven verbal and written communication skills for direct customer interaction.
  • Proven ability to master and apply advanced and specialized technical training.
  • Proven ability to work well with business, and local and remote IT resources.

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