Engagement Navigator

At AcuteCare Health System LLC, we are committed to providing exceptional care and services to our participants. As an Engagement Navigator, you will play a vital role in building strong relationships with prospects, their families, caregivers, and community stakeholders to ensure successful intake and enrollment into our PACE program.

• Effectively explain the PACE program, eligibility criteria, and enrollment processes to potential participants and their families.
• Schedule and facilitate assessments to ensure a smooth enrollment process.
• Communicate effectively with team members, adhering to person-centered processes and tracking pertinent data and statistics.
• Develop and maintain strong relationships with community stakeholders, including government agencies, community members, and referral sources.

1. A baccalaureate degree in healthcare administration, business, communications, marketing, or a related human services field is preferred.
2. High School diploma or equivalent is required.
3. Experience in community outreach, intake, enrollment, or marketing is preferred.
4. Reliable transportation, a valid driver's license, and minimum state required liability auto insurance are required.
5. Medical clearance for communicable diseases and up-to-date immunizations are required before engaging in direct participant contact.
6. A comprehensive criminal background check is required, including federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

• A people-first approach to all decision making, planning, and program practices.
• Effective communication expertise with staff, colleagues, and clients in various settings.
• Demonstrated commitment to promoting quality services to a frail client population with a focus on continuous improvement.
• Ability to be creative and innovative in developing systems and making decisions.
• Understanding of the principles of diversity and inclusion and ensuring their incorporation into the culture, policies, and practices of the outreach and engagement department.
• Ability to maintain a consistent and clear adherence to established, person-centered processes to promote continued census growth and services to the community.
• Skills to effectively represent the program to participants, families, outside agencies, community groups, community professionals, and the general public.
• Effective relationship-building skills with potential enrollees, government agencies, community members, referral sources, and co-workers.
• Knowledge of federal, state, and local regulations and requirements related to PACE outreach and engagement practices.
• Ability to maintain accurate records and prepare clear and concise reports, correspondence, and other written materials.
• Excellent verbal and written communication skills.
• Public speaking skills for large and small groups.
• Familiarity with management information systems and electronic health records.

AcuteCare Health System LLC is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Monday - Friday, 8:00am - 5:00pm, 40 hours