Epic System Implementation Specialist

4 days ago


Ukiah, California, United States Mendocino Community Health Clinic Full time
Job Description

Earn a competitive salary of $80,000 - $110,000 per year as an Epic System Implementation Specialist at the Mendocino Community Health Clinic.

About the Role

We are seeking a highly skilled EHR Support Analyst to join our team. The ideal candidate will have a deep understanding of Epic and MCHC operations, with excellent customer service skills and the ability to work in a fast-paced environment.

  • Provide direct support to clinical staff and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application.
  • Offer daily support to Epic application users through troubleshooting, coaching, and training.
  • Identify, assess, and troubleshoot application and equipment issues as they occur, working with the OCHIN Help Desk for additional assistance when necessary.

As an Epic System Implementation Specialist, you will be responsible for:

Main Responsibilities
  1. Maintaining system setup specific to MCHC, including preference lists, Smart Phrases, and Provider Master Files for the service area.
  2. Managing error queues and In Basket pools established in EPIC for MCHC.
  3. Collaborating with OCHIN and advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades.
  4. Coordinating and providing all necessary training to new clinic staff and providers, issuing ID and passwords, and providing go-live support according to established processes.
  5. Providing competency/efficiency training for existing EPIC users.

The successful candidate will have:

Requirements
  • A minimum of one (1) year of working experience with an Electronic Health Record.
  • Technical proficiency, including familiarity with MS Office (Excel/Word/PowerPoint/Teams) and webinar applications.
  • Experience with EHR software, specifically Epic preferred.
  • Training experience in a clinical environment.

We offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, paid time off, life insurance, 401k match, and flexible spending account.



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