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Guest Services Supervisor

2 months ago

Covington, United States Royal Hotel Investments of Covington Full time


Are you seeking a fulfilling leadership role with prior experience in front desk operations? We are looking for a front office manager to guide our exceptional team at Royal Hotel Investments of Covington.

Your primary duties will include overseeing the reception area, managing front office personnel, upholding hotel standards, and ensuring outstanding guest services.

Candidates should possess a background in the hospitality sector, exhibit a strong dedication to customer satisfaction, and approach their work with a positive demeanor.

If you have leadership capabilities and a passion for delivering superior customer service, we encourage you to consider this opportunity.

Key Responsibilities

  • Ensure compliance with the front desk budget and manage orders for necessary office supplies.
  • Interact with hotel guests both in person and via phone, addressing inquiries and resolving any issues.
  • Oversee current front desk personnel and recruit and train new team members to guarantee exceptional customer service and adherence to hotel policies.
  • Direct front desk operations to ensure that customer service aligns with our high standards for guest satisfaction.
  • Prepare occupancy reports and financial data for the general manager.

Required Qualifications

  • Proficiency in MS Office and basic bookkeeping skills are preferred.
  • A minimum of 1 year of experience in the hospitality industry is essential for this position.
  • Strong management, communication, and multitasking abilities are required.
  • A high school diploma or equivalent certification (GED) is mandatory.
  • At least 2 years of experience in a front desk supervisory role or a related office management position within the hospitality sector.