Customer Service Specialist

3 weeks ago


Lithia, United States Aston Carter Full time
Job Title: Customer Service Specialist

At Aston Carter, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences.

About the Role:
As a Customer Service Specialist, you will be responsible for maximizing customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product and invoicing. You will represent a designated customer base and support multiple sales territories, managing commercial and supply chain conversations to ensure successful execution and management of complex processes.

Responsibilities:
- Manage the entire order-to-cash process for assigned customers
- Resolve customer issues related to pre and post-contract and order processes
- Ensure SOX controls and risk management while handling case management with financial approval
- Serve as a customer advocate, ensuring customer requirements are met

Requirements:
- Strong customer service skills
- Business acumen of commercial and supply chain processes
- Ability to work in a fast, dynamic environment
- SAP, Salesforce, BOBJ, Outlook, Microsoft Office, Visio, Online Order Management, Track and Trace Technologies for logistics, and S4 HANA experience preferred

What We Offer:
- Estimated salary: $60,000 - $80,000 per year
- A contract-to-hire opportunity with a duration of 5 months
- Hybrid work arrangement requiring some days on-site in Lithia, Florida and some days remote

About Us:
Aston Carter is a world-class corporate talent solutions provider that extends the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community.

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