Operations Analyst Senior

1 month ago


Cleveland, Ohio, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a skilled Operations Analyst Senior to join our Retail Bank Operations organization in Cleveland, OH. As a key member of our team, you will be responsible for executing complex transactions and processes, identifying and addressing exceptions, and providing consultation and advice to internal and external customers.

Key Responsibilities

* Execute complex transactions and processes utilizing standard procedures and policies
* Process and/or reconcile complex transactions of varying risk and financial value in accordance with established policies and procedures
* Identify and address exceptions and serve as a point of escalation for complex transactions
* Partner internally with service partners to route calls, documents, or other action items to complete transactions
* Interact with external customers to complete transactions
* Ensure the appropriate materials, documentation, and capacity are available to complete transactions
* Confirm equipment is operational, if applicable
* Provide consultation and advice to internal and external customers
* Review existing processes, recommend improvements, and assist with implementation
* Participate in and serve as a subject matter resource for process improvement projects
* Assist in training and onboarding of new hires

Requirements

* Associates or equivalent degree
* 3+ years of experience in a related field
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [accommodation request email]. Include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say 'Workday' for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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