Customer Service Specialist
4 days ago
We are seeking a dedicated Customer Service Specialist to join our dynamic team at Web Craft Stylers. The estimated salary for this role is $35,000 - $50,000 per year, depending on experience.
About the JobThis is a full-time position that requires excellent communication skills, a positive attitude, and the ability to handle various customer situations efficiently. As a Call Center Representative, you will be the first point of contact for our customers, providing them with exceptional service and support.
Key Responsibilities- Handle Inbound Calls: Respond to customer inquiries in a professional and courteous manner.
- Resolve Customer Issues: Address customer concerns and resolve issues promptly and effectively.
- Maintain Accurate Records: Record customer interactions and transactions accurately in our system.
- Provide Product Information: Inform customers about products and services when needed.
- Follow Up on Inquiries: Follow up on customer inquiries and solve any outstanding issues in a timely manner.
- High School Diploma or Equivalent: A high school diploma or equivalent is required; an associate degree is preferred.
- Proven Experience: Proven experience in a call center or customer service role is a plus.
- Excellent Communication Skills: Strong verbal and written communication skills are essential.
- Strong Listening Skills: Ability to listen actively and empathize with customers.
- Computer Proficiency: Proficiency in using computer systems and software to manage customer interactions.
- Health Insurance: Comprehensive health insurance coverage.
- Paid Time Off: Generous paid time off and holiday pay.
- Retirement Plan: Retirement savings plan with company match.
- Career Advancement: Opportunities for career advancement within the company.
- Employee Discounts: Employee discount on Webcraft Stylers products.
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