Customer Service Specialist

4 days ago


Reno, Nevada, United States Web Craft Stylers Full time

We are seeking a dedicated Customer Service Specialist to join our dynamic team at Web Craft Stylers. The estimated salary for this role is $35,000 - $50,000 per year, depending on experience.

About the Job

This is a full-time position that requires excellent communication skills, a positive attitude, and the ability to handle various customer situations efficiently. As a Call Center Representative, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities
  • Handle Inbound Calls: Respond to customer inquiries in a professional and courteous manner.
  • Resolve Customer Issues: Address customer concerns and resolve issues promptly and effectively.
  • Maintain Accurate Records: Record customer interactions and transactions accurately in our system.
  • Provide Product Information: Inform customers about products and services when needed.
  • Follow Up on Inquiries: Follow up on customer inquiries and solve any outstanding issues in a timely manner.
Required Skills and Qualifications
  • High School Diploma or Equivalent: A high school diploma or equivalent is required; an associate degree is preferred.
  • Proven Experience: Proven experience in a call center or customer service role is a plus.
  • Excellent Communication Skills: Strong verbal and written communication skills are essential.
  • Strong Listening Skills: Ability to listen actively and empathize with customers.
  • Computer Proficiency: Proficiency in using computer systems and software to manage customer interactions.
Benefits
  • Health Insurance: Comprehensive health insurance coverage.
  • Paid Time Off: Generous paid time off and holiday pay.
  • Retirement Plan: Retirement savings plan with company match.
  • Career Advancement: Opportunities for career advancement within the company.
  • Employee Discounts: Employee discount on Webcraft Stylers products.


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