Valet Parking Attendant
4 weeks ago
Culture: Our company culture is heavily influenced by a shared vision, style, and values. Our values are the glue that binds our business, clients, and team members. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of the common traits that contribute to our unique culture. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About the Position: At Ace Parking, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that by embracing these values, we can create a positive and thriving work environment while delivering the highest level of service to our guests. As such, we seek individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations. The duties entail the following:
Accountability
- Promptly and safely park and retrieve vehicles following company policies and procedures.
- Maintain accurate records of parked vehicles and ensure keys are securely stored.
- Adhere to company policies and safety guidelines at all times.
- Greet guests warmly and professionally, establishing a positive first impression.
- Effectively communicate parking procedures and fees to guests.
- Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner.
- Coordinate with fellow team members to ensure efficient service delivery.
- Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
- Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
- Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
- Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
- Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
- Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.
- Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
- Report any maintenance issues or equipment malfunctions promptly to minimize downtime.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Strong sense of accountability and responsibility.
- Ability to work effectively in a team environment.
- Exceptional customer service skills.
- Reliable, friendly, and ability to create a lasting impression.
- Physical ability to move quickly and lift heavy items (up to 50 lbs.).
- Previous valet or customer service experience is a plus.
- Pay Range is $16.50 per hour plus tips.
- Medical, dental, vision, life insurance coverage for full-time, eligible employees.
- Flexible Spending Accounts for full-time, eligible employees
- 401k
- Vacation/Sick for full-time and part-time employees
- Holiday for full-time and part-time employees
- Discount programs
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