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Network Installation Specialist

2 months ago

Bloomington, Illinois, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a motivated and customer-oriented Network Installation Technician to join our team of IT support professionals. As a key member of our team, you will be responsible for equipment installation, specifically VoIP Telephone Installation. Your focus will be on providing productive and collaborative computer workspaces to support dynamic mission requirements.

Responsibilities:
  • Support all facets of network installations, including physical placement of CAT5 and fiber optic cable, wall jacks, racks, VoIP Telephones, and communications equipment.
  • Install, pull, and terminate cable, determine and implement required pinouts, cards, power supplies, patch panels, etc., test and document installations, dress and label cables, racks, patch panels, etc.
  • Support projects that include cabling and implementation in accordance with design documents and build-to packages.
  • Communicate complex concepts.
  • Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
  • Flexibility to support customer mission; may have opportunity/need to work extended hours or weekends during critical peaks and be available to meet last-minute requests.
  • Work independently, with guidance in only the most complex situations.
  • Maintain and update records and tracking databases.
  • Support activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.
  • Use best practices and knowledge of internal or external business issues to improve products or services.
  • Provide input on team's success, accomplishments, roadblocks, etc.
  • Provide weekly status reports, and other reports as required.
  • Attend customer meetings.
  • Meet contractual performance criteria.
Requirements:
  • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
  • Resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems.
  • Must have VoIP Telephone Installation experience.
  • Prior knowledge of MDF wiring and standards, copper troubleshooting, how to read 5ESS Switch O.E. (Office Equipment), wire wrapping jumpers on MDF pines, standard telephony color codes, 110 punch downs, and be able to trace out jumpers in telephone closets.
  • Familiar with Avaya phones and Ports, NT-1 modules/racks, and how to wire them, POTS line experience (Plain Old Telephone Lines/Analyst Configurations).
  • Basic understanding of T1 lines and how to wire/trouble shoot them and use/read a Link Runner and how to read ports on a switch.
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
  • Attention to detail, leadership, and collaborative and independent work process.
  • Demonstrated problem-solving and technical skills to resolve critical IT issues.
  • Expertise, training, and actual work experience with customer-specific systems and technologies.
  • Must be a self-starter, work independently, and work with a clear and defined mission.
  • Must demonstrate ability to thrive and succeed in a challenging environment.
  • Experience with installing endpoints, including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
  • BA/BS and 4 years of experience, or a combination of education and work experience equivalent to 8 years.
Preferred Qualifications:
  • VoIP Telephone Installation experience.
  • Related work experience in a technical help desk position and IT hardware and cabling installation.
  • IAT III certification.
  • Experience with ServiceNow ITSM & ITOM.
  • ITIL v4 Foundation, or higher, certification.
Security Clearance Requirements:
  • Current/active TS/SCI with Polygraph.
Physical Requirements:
  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
  • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
  • Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.