Customer Service Liaison
7 days ago
**About Us**
Northwestern Glass Fab, a division of Brin Glass Company, has been providing fabricated glass and aluminum solutions to customers for over 100 years. Founded in 1912, our commitment to quality and timely delivery has enabled us to ship products across North America.
We are a privately held ESOP company, offering unique benefits and an employee-owned culture focused on living our core values: We Show Up, We Bring It, We Do It Right. Our goal is to create long-lasting relationships with our clients by delivering exceptional service and support.
**What We Offer:**
- Competitive salary: $$$55,000 - $65,000 per year (estimated)
- Health, Dental, Life, and Vision Insurance
- Flex Benefits including Medical Expense and Dependent Care
- 401(k) with 3% company match
- Employee Stock Ownership Program
- Paid Holidays and Paid Time Off
- Hybrid work model allowing flexibility to work from home
**Job Purpose:** The Customer Service Liaison will be responsible for receiving incoming calls from customers to provide quotes, place orders, and answer customer questions. They will enter quotes and orders into our ERP system, ensuring accurate information and delivery dates.
**Typical Work Hours:** Monday-Friday, 8:00am - 4:30pm
**Essential Duties and Responsibilities:**
- Enter orders and quotes accurately and efficiently
- Answer customer inquiries via phone, email, and in person
- Troubleshoot problems for customers and resolve issues promptly
- Process customer complaints and concerns
- Build and maintain strong, long-lasting customer relationships
**Benefits of Working with Us:**
- Opportunity to work with a reputable company with a rich history
- Competitive salary and benefits package
- Flexible work arrangement to balance work and personal life
- Chance to grow professionally and develop new skills
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