Creative Retail Operations Manager

3 weeks ago

Suwanee, Georgia, United States Michaels Stores Full time
Job Description

We are seeking a highly skilled Creative Retail Operations Manager to join our team at Michaels Stores. This is a full-time position that will be based in ATL-JOHN'S CREEK, GA. The estimated annual salary for this role is around $53,000 - $65,000, depending on experience.

The primary responsibility of this role is to lead the front-end operations of our store, ensuring that we deliver an exceptional customer experience. You will be responsible for managing and delivering effective front-end operations and expectations, leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service.

Key responsibilities include:

  • Assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements;
  • Ensuring all front-end policies and procedures are followed; achieving your KPIs and managing your team to achieve their role KPIs;
  • Planning and leading the execution of class and in-store events in accordance with Company programs;
  • Leading the omnichannel processes;
  • Managing and executing shrink and safety programs;
  • Assisting with cash reconciliation and bank deposits;
  • Assisting with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed;
  • Assisting with the onboarding of new Team Members;
  • Training, observing, and coaching the customer experience team (sales floor and cashier) to achieve results; participating in the performance management process; supporting Talent Development of your team; utilizing the leadership competencies for continued self-development;
  • Serving as Manager on Duty (MOD);
  • Interacting with others in an accepting and respectful manner; remaining positive and respectful, even in difficult situations; promoting commitment to the organization's vision and values; projecting a positive image; and serving as a role model for others;
  • Acknowledging customers, helping locate the product, and providing solutions;
  • Participating in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget;
  • Managing and executing the shrink and safety programs;
  • Cross-training in Custom Framing selling and production;
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

We offer a range of benefits to our employees, including health insurance, paid time off, tuition assistance, generous employee discounts, and more. At Michaels Stores, we prioritize the well-being of our teams and strive to create a supportive and inclusive work environment.

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