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Host

2 months ago

Park Ridge, New Jersey, United States Four Leaves Full time
Job Overview

The Host at Four Leaves is the face of our establishment, embodying warmth and hospitality. This role is essential in creating the first and lasting impression for our guests.

Key Responsibilities
  • Guest Reception: Welcome guests as they arrive with a genuine, friendly demeanor, understanding the importance of the first impression and consistently offering a high level of hospitality.
  • Reservation Management: Efficiently manage the restaurant's reservation system, confirming bookings, accommodating walk-in guests, and optimizing seating arrangements to enhance guest satisfaction and restaurant operations.
  • Seating Guests: Escort guests to their tables, providing menus and informing them about daily specials or featured items, ensuring guests are comfortable and relaying any specific preferences or needs to the service team.
  • Waitlist Coordination: Effectively manage the waitlist during peak times, providing accurate wait times and regular updates to waiting guests.
  • Guest Farewell: Offer a warm farewell to guests as they leave, inviting them to return and thanking them for their visit.
  • Floor Management: Maintain an overview of the dining area, managing the flow of guests and coordinating with the service team to ensure efficient operations.
  • Communication: Serve as a liaison between guests and service staff, ensuring special requests or needs are communicated and addressed promptly.
  • Problem-Solving: Address and resolve guest concerns with tact and professionalism, escalating to the Assistant Manager when necessary.
  • Maintaining a Clean and Welcoming Environment: Ensure the reception and waiting areas are clean, organized, and inviting at all times.
Qualifications
  • Previous experience in a host or customer service role is preferred but not required.
  • Excellent communication and interpersonal skills, with an ability to engage positively with guests.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • A team player with a positive attitude and a willingness to support colleagues.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.