Member Experience Representative

5 days ago


Christiansburg, Virginia, United States Virginia Credit Union Full time
Job Summary

The Member Experience Representative plays a vital role in providing exceptional service to our members in the retail center. This position requires a high level of professionalism, integrity, and accuracy in assisting members while adhering to established security safeguards and credit union policies.

Key Responsibilities
  • Process transactions and maintain a balanced cash drawer.
  • Process new account openings and applications for member and business share accounts.
  • Process Individual Retirement Account (IRA) and special account transactions and applications.
  • Process consumer and home equity loans applications, reviewing credit reports and gathering necessary documentation.
  • Establish and maintain cooperative relationships with internal and external members, providing friendly and professional assistance.
  • Guide members with confidence, knowledge, and accuracy, utilizing The Member Advantage (TMA) to communicate and discuss member needs.
  • Analyze and resolve problems and discrepancies related to members' financial relationships.
  • Manage time efficiently and take initiative within the retail center, seeking opportunities to develop and enhance knowledge of internal operating systems, products, and services.
Requirements
  • High school diploma or equivalent.
  • One year job-related experience, with one year sales experience preferred.
  • Demonstrated skills in problem-solving and customer service, with current working knowledge of computers and software programs.
  • Ability to identify and evaluate issues, reaching sound conclusions in a proactive manner.
  • Effective written and verbal communication.


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