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Retail Fulfillment Associate
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We are seeking a highly motivated and customer-focused Retail Fulfillment Associate to join our team at Macy's. As a key member of our fulfillment team, you will play a critical role in driving a great shopping experience for our customers by supporting the operational activities that drive sales, profit, and excellent customer service.
Key Responsibilities- Customer Service Assistance: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
- Customer Support: Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.
- Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in store pickup orders
- Support Other Teams: Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
- Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
- Focused on Diversity, Inclusion, and Respect: Uphold Macy's dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
- Flexible Availability: Available to work flexible hours, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
- Effective Communication: Ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and Adaptable: Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
- Self-Starter: Able to adapt quickly to changing customer expectations and needs.
- Essential Physical Requirements: Prolonged periods (at least two consecutive hours) of standing/walking around the store or department. Frequent use of computers and handheld electronic equipment. Reaching, including above eye level, crouching, kneeling, stooping, and color vision. This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders. Lifting and moving items weighing up to 50 lbs.
