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Restaurant Host and Service Ambassador

2 months ago

Woburn Massachusetts, United States Hilton Boston Woburn Full time
Job Summary:

The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience.

He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Responsibilities:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Comply with certification requirements as required for position, to include Food Handlers, Alcohol Awareness, Safety, etc.
  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
  • Greet and seat guests at appropriate tables in a timely manner.
  • Be attentive to guests' needs and assist in providing a pleasant dining experience.
  • Assist cashier in collection of money or credit cards from guests and servers as needed.
  • Know how to prepare cashier report at the end of the shift.
  • Payout servers' and service attendants' tips if appropriate.
  • Know how to properly take reservations for outlets.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Perform opening and closing duties according to established side work checklist.
  • Ability to answer the telephone according to standards.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Assist servers and cashiers in the servicing of guests as needed.
  • Know and understand the state liquor laws.
  • Perform other duties as requested by management.
  • Attend meetings/training as required by management.
Property Details:

Our hotel is located in the Cummings Park Business Center, next to local shopping and quick bites.

We offer free parking, an indoor pool, and fitness center.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan