Retail Store Manager Associate

4 days ago

San Jose, California, United States Premium Brands Services, LLC Full time

About Us

Premium Brands Services, LLC creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

About The Role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The Impact You Can Have

  • Be a representative of the brand and model personalized customer experience behaviors.
  • Assist store leaders with onboarding and developing an effective, highly engaged team.
  • Support an inclusive store environment for associates where everyone feels welcome and engaged.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use tools to drive a customer-focused team environment and profitable business.
  • Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
  • Build productive relationships by sharing ideas and supporting the team.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  • Seamlessly step into the role of manager when needed.

About This Job

This job involves working in a dynamic retail environment where you will be responsible for:

  • Providing exceptional customer service and ensuring that every customer has a positive experience.
  • Managing and leading a team of sales associates to ensure they have the skills and knowledge to deliver excellent customer service.
  • Collaborating with store management to develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Ensuring that all store operations run smoothly and efficiently, including managing inventory, receiving, and returns.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • 6 months of retail sales experience (preferred).
  • Management experience (preferred).
  • Technology proficient and ability to operate a point-of-sale system.
  • Excellent communication and coaching skills.
  • Flexible availability - including evenings, weekends, and holidays.
  • Takes initiative in making thoughtful decisions.
  • Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Benefits

  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.
  • 401(k).

Location: San Jose, CA

Position Type: Regular/Part time

Equal Employment Opportunity

Premium Brands Services, LLC is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

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