Reception Specialist
7 days ago
This is an exciting opportunity to join our dynamic team at TPG Hotels Resorts and Marinas. As a Front Desk Agent, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless and welcoming experience for all visitors.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner, assist with the check-in process, verify reservations, and provide necessary information about our services, amenities, and policies.
- Handle check-out procedures, process payments, and issue invoices or receipts as needed, ensuring accuracy in billing and resolving any payment-related queries.
- Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required, respond to emails and inquiries promptly and professionally.
- Manage room or service reservations, cancellations, and modifications, ensuring accurate data entry and maintaining an up-to-date reservation system.
- Assist guests with requests such as room changes, additional amenities, directions, and local recommendations, address and resolve guest complaints or concerns in a timely and courteous manner.
- Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
- Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed, collaborate with security personnel when necessary.
- Handle cash transactions accurately and securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
- Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
- Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
- Follow established procedures for emergency situations, such as fire alarms or medical emergencies, provide assistance to guests and staff as needed.
Requirements
- High school education or equivalent experience, strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
- Ability to remain calm and professional under pressure, proficiency in operating a computer, calculator, phone, and other office equipment.
- Excellent communication skills, both written and verbal, good organizational, and efficient time management skills.
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