Reception Specialist

7 days ago


St Petersburg, United States TPG Hotels Resorts and Marinas Full time
About This Role

This is an exciting opportunity to join our dynamic team at TPG Hotels Resorts and Marinas. As a Front Desk Agent, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless and welcoming experience for all visitors.


Key Responsibilities
  • Greet and welcome guests in a friendly and professional manner, assist with the check-in process, verify reservations, and provide necessary information about our services, amenities, and policies.
  • Handle check-out procedures, process payments, and issue invoices or receipts as needed, ensuring accuracy in billing and resolving any payment-related queries.
  • Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required, respond to emails and inquiries promptly and professionally.
  • Manage room or service reservations, cancellations, and modifications, ensuring accurate data entry and maintaining an up-to-date reservation system.
  • Assist guests with requests such as room changes, additional amenities, directions, and local recommendations, address and resolve guest complaints or concerns in a timely and courteous manner.
  • Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
  • Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed, collaborate with security personnel when necessary.
  • Handle cash transactions accurately and securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
  • Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
  • Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
  • Follow established procedures for emergency situations, such as fire alarms or medical emergencies, provide assistance to guests and staff as needed.

Requirements
  • High school education or equivalent experience, strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
  • Ability to remain calm and professional under pressure, proficiency in operating a computer, calculator, phone, and other office equipment.
  • Excellent communication skills, both written and verbal, good organizational, and efficient time management skills.


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