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Dental Clinic Administrative Assistant
2 months ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at La Clinica del Valle. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, while also supporting the administrative functions of our dental clinic.
Key Responsibilities- Customer Service: Provide professional and welcoming service to patients and visitors, ensuring a positive experience throughout their visit.
- Registration and Scheduling: Collect and enter patient information accurately and securely into our electronic health record system, and schedule appointments across various care modalities.
- Insurance and Billing: Verify insurance eligibility, obtain benefit details, and facilitate insurance authorizations for services.
- Financial Support: Assess patients' financial status and refer to financial support programs and benefit enrollment specialists as needed.
- Communication: Support outreach to patients about upcoming appointments and needed care, and follow up on incoming messages and requests.
- Payment and Collections: Collect payments, co-pays, and accurately apply payments to patient accounts.
- Quality Assurance: Participate in quality improvement initiatives to improve workflows, identify gaps, and enhance patient experience.
- Education: High school diploma or GED required.
- Experience: 1 year experience in a medical, dental, or customer service setting preferred.
- Skills: Excellent verbal and written communication skills, attention to detail, and proficiency with computers and electronic health record systems.
- Language: Bilingual in English and Spanish strongly preferred.
We are a healthcare organization committed to providing exceptional, affordable, and compassionate care to our patients. We value diversity, equity, and inclusion, and strive to create a welcoming and respectful environment for all.
