Hotel Guest Experience Specialist
7 days ago
We are seeking a skilled and experienced Front Desk Supervisor to join our team at the Los Angeles Marriott Burbank Airport Hotel. If you have a passion for delivering exceptional customer service, a proven track record of success in a similar role, and a desire to work in a fast-paced and dynamic environment, we encourage you to apply.
Responsibilities:
- Greet and register guests, manage front desk operations, and ensure seamless guest experiences
- Provide prompt and courteous service to meet high standards of quality
- Analyze and resolve customer complaints and issues effectively
- Coordinate with housekeeping, food and beverage, and other departments to ensure smooth operations
Requirements:
- 2 consecutive years of experience as a Front Desk Supervisor at a Full Service Hotel or 4 consecutive years at a Select Service Hotel or 6 consecutive years as a Hotel Front Desk Agent
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and decision-making skills
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Our Company:
Spire Hospitality is a leading hospitality company dedicated to providing exceptional guest experiences. We operate a portfolio of hotels across the United States, each offering a unique blend of comfort, convenience, and style.
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