Hotel Guest Experience Specialist

7 days ago


Burbank, California, United States Spire Hospitality Full time
What We're Looking For:
We are seeking a skilled and experienced Front Desk Supervisor to join our team at the Los Angeles Marriott Burbank Airport Hotel. If you have a passion for delivering exceptional customer service, a proven track record of success in a similar role, and a desire to work in a fast-paced and dynamic environment, we encourage you to apply.

Responsibilities:
- Greet and register guests, manage front desk operations, and ensure seamless guest experiences
- Provide prompt and courteous service to meet high standards of quality
- Analyze and resolve customer complaints and issues effectively
- Coordinate with housekeeping, food and beverage, and other departments to ensure smooth operations

Requirements:
- 2 consecutive years of experience as a Front Desk Supervisor at a Full Service Hotel or 4 consecutive years at a Select Service Hotel or 6 consecutive years as a Hotel Front Desk Agent
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and decision-making skills

Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

About Our Company:
Spire Hospitality is a leading hospitality company dedicated to providing exceptional guest experiences. We operate a portfolio of hotels across the United States, each offering a unique blend of comfort, convenience, and style.

  • Burbank, California, United States Spire Hospitality Full time

    The Los Angeles Marriott Burbank Airport Hotel is seeking a skilled Front Desk Operations Coordinator to join our team. As a key member of our front office team, you will be responsible for coordinating front desk operations, ensuring that all guests receive a warm and welcoming experience.ResponsibilitiesThe Front Desk Operations Coordinator will be...


  • Burbank, California, United States Bob's Discount Furniture Full time

    Retail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...


  • Burbank, California, United States Spire Hospitality Full time

    Role DescriptionThis is an exciting opportunity to join our team as a Hotel Front Desk Associate, working in a fast-paced and dynamic environment.Key ResponsibilitiesRegister guests and provide them with their room keys and other necessary information.Answer phone calls and respond to guest inquiries in a professional and courteous manner.Resolve any issues...

  • Hotel Reception Lead

    18 hours ago


    Burbank, California, United States Spire Hospitality Full time

    Serve as a vital link between our guests and our hotel staff by working as a Hotel Reception Lead. You will be responsible for managing the front desk operations, ensuring that all guests receive a warm and welcoming experience.ResponsibilitiesThe Hotel Reception Lead will be responsible for:Managing the front desk operations, including registering guests,...


  • Burbank, California, United States OSO Collection Full time

    At OSO Collection, we are seeking a highly skilled General Manager to lead our hotel operations team.About the RoleThis is an exciting opportunity for an experienced hotel professional to join our team and take on the challenge of leading the day-to-day operations of our hotel.Key Responsibilities:Oversee the management of hotel staff, including front...


  • Burbank, California, United States Dog Haus Full time

    Dog Haus is a craft casual hot dog concept known for its gourmet hot dogs, sausages, burgers, and one Bad Mutha Clucka. As a member of our team, you'll have the opportunity to work in a fast-paced, fun environment where teamwork and collaboration are emphasized.About the JobWe're seeking a reliable and hardworking individual to join our crew as a Customer...


  • Burbank, California, United States Twenty Four Seven Hotels Full time

    About UsTwenty Four Seven Hotels is a leading hospitality management company that believes in delivering exceptional guest experiences. We operate a portfolio of premium-branded lifestyle and select-service hotels across the country.


  • Burbank, California, United States OSO Collection Full time

    We are looking for an experienced General Manager to join our team at OSO Collection.Job DescriptionThe successful candidate will be responsible for managing the day-to-day operations of our hotel, ensuring the delivery of superior guest services and the security of monies, credit card transactions, and guest information.Responsibilities:Manage the front...


  • Burbank, California, United States Marriott International Inc Full time

    The Ideal CandidateWe are looking for a highly motivated and experienced individual who is passionate about delivering exceptional guest experiences. As a Guest Services Leader, you will be responsible for overseeing the daily operations of our hotel's guest services department, including front desk, concierge, and housekeeping. Your primary goal will be to...


  • Burbank, California, United States Marriott International Inc Full time

    At SpringHill Suites by Marriott, we're not just looking for someone to clean rooms – we're looking for a Hotel Ambiance Expert who can create a memorable experience for our guests. As a key member of our housekeeping team, you'll be responsible for maintaining the appearance and cleanliness of our hotel.**Your Role:**Improve the ambiance and overall look...


  • Burbank, California, United States Marriott International Inc Full time

    We're seeking a Guest Services Coordinator to join our team at SpringHill Suites by Marriott. As a key member of our housekeeping department, you will be responsible for providing exceptional customer service and ensuring the cleanliness and organization of our hotel.**Key Responsibilities:**Deliver exceptional customer service to our guestsMaintain the...


  • Burbank, California, United States Ulta Beauty Full time

    Job OverviewWe are seeking a highly motivated Guest Experience Supervisor to join our team at Ulta Beauty. In this role, you will be responsible for overseeing the guest experience in our stores, including ensuring that all guests receive exceptional service and support.Key ResponsibilitiesProviding exceptional customer service and supportCoaching and...


  • Burbank, California, United States Marriott International Full time

    POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered...


  • Burbank, California, United States Marriott International Inc Full time

    Additional InformationPay: $21.55/HourJob Number25050128Job CategoryHousekeeping & LaundryLocationSpringHill Suites Los Angeles Burbank/Downtown, 549 South San Fernando Boulevard, Burbank, California, United States, 91502VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a...


  • Burbank, California, United States Spire Hospitality Full time

    **Job Summary**We're seeking an experienced Sales Coordinator to assist our Sales and Catering Managers in every aspect of the sales and service processes. As a key member of our team, you will play a pivotal role in ensuring the smooth operation of our hotel's sales function, striving to meet and exceed guest satisfaction.Key Responsibilities:Deliver...


  • Burbank, California, United States Spire Hospitality Full time

    ResponsibilitiesWe are seeking a highly skilled and experienced Front Desk Agent to join our team.Your primary responsibilities will include:Greeting and registering guests in a friendly and professional manner.Providing accurate information about hotel amenities and services.Managing guest accounts and resolving any issues that may arise during their stay.


  • Burbank, California, United States Spire Hospitality Full time

    Company Overview">We are a leading hospitality company with a commitment to excellence in service and quality.Our team is dedicated to providing exceptional experiences for our guests.We are passionate about delivering memorable moments that leave a lasting impression.Salary">The salary for this position is $100k-$115k annually, reflecting the value we place...


  • Burbank, California, United States Crescent Full time

    Crescent Hotels & Resorts is committed to providing exceptional guest experiences through world-class facilities and service. As a Chief Engineer, you will play a critical role in maintaining the hotel's high standards of quality and excellence.Key ResponsibilitiesEnsure all maintenance activities are performed in accordance with Crescent's safety protocols...


  • Burbank, California, United States Marriott International Inc Full time

    **Job Summary**We are seeking a skilled Housekeeping Specialist to join our team at SpringHill Suites by Marriott. As a key member of our housekeeping department, you will be responsible for maintaining the appearance and cleanliness of our hotel.The ideal candidate will have excellent communication skills, attention to detail, and the ability to work...


  • Burbank, California, United States Spire Hospitality Full time

    Our Company OverviewSpire Hospitality is a leader in managing hotels and resorts across the country, specializing in creating memorable guest experiences and delivering best-in-class service. Our commitment to excellence drives us to provide unparalleled support, tools, and opportunities for our staff to grow and succeed in their hospitality careers.Job...