Retail Sales Associate: Customer Service Representative

6 days ago

Deer Park, New York, United States COSTELLOS ACE Full time
Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Costello's Ace Hardware. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Responsibilities:
  • Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
  • Greet every customer you make eye contact with, anywhere in the store
  • Answer customers' questions and provide information on procedures and policies
  • Be at your workstation on time and maintain awareness of all promotions and advertisements
  • Recommend related items when appropriate and execute S.A.L.E.S. process
  • Maintain your area of responsibility neat, clean, stocked and priced properly
  • Execute the daily operational, day-to-day goals and priorities assigned by store management
  • Assist in the training and development of peers
  • Actively participate in daily huddle meetings
  • Uphold merchandising and store cleanliness standards
  • Offer a carry-out if appropriate
  • Know the proper way to answer the telephone
  • Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
Sales Floor Duties:
  • Aid customers in locating merchandise in store, on acehardware.com, as well as, processing special orders
  • Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
  • Ensure all shipments are packed out in its proper home and all overstock is away
  • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Register Duties:
  • Ring each transaction accurately
  • Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed

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