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Client Relations Specialist
2 months ago
The main objective of this role is to deliver outstanding customer support to our clientele. This includes assisting customers by providing detailed product and service information in a courteous, engaging, and articulate manner. Responsibilities may also encompass upselling and other internal sales tasks as designated. You will act as the primary connection between the customer and the service team, ensuring that service requests are addressed promptly and efficiently.
Key Responsibilities:
- Deliver exceptional customer support through both phone and in-person interactions.
- Address or escalate customer inquiries and complaints as necessary.
- Process transactions at the service counter.
- Maintain and update customer records based on interactions.
- Handle payments and manage customer accounts.
- Assist with light collections or billing inquiries as assigned.
- Exhibit strong data entry skills and meticulous attention to detail.
- Thrive in a fast-paced work environment.
- Provide solutions to customer service needs related to gas and/or water.
- Ensure service requests align with the scope of work performed by the company.
- Oversee and manage parts inventory.
- Complete and submit all necessary paperwork accurately and promptly.
- Take ownership of daily tasks and responsibilities.
- Uphold professionalism, integrity, and confidentiality of information.
- Participate in safety meetings and training sessions.
- Consistent attendance at the workplace is essential.
- Proven ability to provide excellent customer service and build rapport.
- Strong organizational and communication skills.
- Proficient phone skills and computer literacy (MS Office).
- Ability to work independently and manage time effectively.
- Dependable with a consistent work history.
- Capability to follow both verbal and written instructions.
- Maintain composure under pressure and adapt plans as needed.
- Collaborate effectively with team members and leadership to set goals.
- Demonstrate a commitment to customer service and safety.
- Represent the company positively both internally and externally.
- Work cooperatively and respectfully with colleagues and customers.
- High school diploma or GED is required.
- Preferred minimum of 3 years of experience in an office setting.
- Experience in customer service or internal sales is preferred.
Local travel only.
Physical Demands:
The physical requirements outlined are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.
- Regularly required to sit for extended periods, stand, walk, bend, crouch, squat, and twist.
- Occasional light lifting of supplies and materials.
- Communicate verbally and in writing effectively.
- Navigate within an office environment.
- Engage in repetitive motions.
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
- Primarily situated in an office environment.
- Frequently interrupted to address the needs of colleagues and customers.
- Regularly required to manage multiple tasks simultaneously.
- Experience a busy environment that necessitates strong organizational and time management skills.
- Regular exposure to sensory demands due to extensive computer use.
- Noise levels in the work environment are typically moderate.
About DCC Propane:
DCC Propane, LLC, a division of DCC plc, has been serving communities for over 70 years, providing propane for residential, agricultural, commercial, and industrial applications, along with water conditioning services since 1962. Our growth is supported by a dedicated team of over 900 professionals across 29 states, committed to delivering exceptional service and maintaining a strong family-oriented culture with a focus on safety and customer satisfaction.
Why Join Us?
Greenwell's Propane Gas is part of the DCC Propane family, where we prioritize the well-being of our employees to ensure they can provide excellent service to our customers. Our team members are vital to our success, and we strive to equip them with the resources they need to thrive. We offer a comprehensive benefits package, including medical, vision, and dental plans, supplemental insurance options, a 401(k) retirement plan with company matching, and paid time off, including holidays.
Equal Opportunity Employer Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.