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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Arcadia Care Peoria Heights. The successful candidate will provide exceptional customer service, manage front desk operations, and perform various administrative tasks.
Key Responsibilities:
- Customer Service: Respond to inquiries and provide information to the general public, residents, visitors, and other interested parties in a professional and courteous manner.
- Front Desk Operations: Manage the switchboard, answer and direct calls, and greet visitors entering the facility.
- Administrative Support: Assist residents, family members, employees, and visitors as needed, perform general administrative tasks, and maintain the filing system.
- Security and Compliance: Maintain security by following procedures and controlling access, monitor logbooks and surveillance footage, and report any issues or concerns to the Administrator.
- Communication: Maintain effective communication with residents, staff, and external parties, and ensure that all correspondence is handled in a timely and professional manner.
Requirements:
- Education: High school diploma or equivalent required.
- Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Soft Skills: Ability to multi-task, prioritize, and work under pressure, professional appearance and demeanor, and ability to be resourceful, tactful, and proactive.
Physical Demands: The physical demands of this role include the ability to move intermittently throughout the workday, speak and write the English language in an understandable manner, cope with mental and emotional stress, and function independently with flexibility and personal integrity.
