Customer Service Assistant
3 weeks ago
Job Overview: We are seeking a Customer Service Assistant to support our Customer Service Division at Recruit Monitor. As a key member of our team, you will be responsible for entering information with high speed and accuracy into our customer information system and other Public Works software.
">About the Position:
You will establish and maintain utility accounts, verify account eligibility and accessibility, prepare and distribute work orders, and perform monthly audits of incomplete account transfer requests. You will also assist with mailing billing statements and other notices generated in-house, scan or retain documents, and enter data into Key Performance Indicator tracking databases.
Key Responsibilities:
- Enter information into customer information system and other Public Works software
- Establish and maintain utility accounts
- Verify account eligibility and accessibility
- Prepare and distribute work orders
- Perform monthly audits of incomplete account transfer requests
- Assist with mailing billing statements and other notices generated in-house
- Scan or retain documents
- Enter data into Key Performance Indicator tracking databases
Requirements:
To be successful in this role, you will require a High School Diploma or equivalent, and two years of experience as a high-volume data entry operator or typist. You must also pass computer skills, typing, and accuracy testing for consideration. An Associate's degree in business administration, data entry, or related fields is preferred.
Benefits: The estimated salary for this position is $55,000 - $70,000 per year, based on location and industry standards.
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