Field Service Operations Manager

3 weeks ago


Montclair, New Jersey, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

Job Summary

Spectrum Staffing Services/HRStaffers Inc. is seeking a highly skilled Field Service Manager to join our team. As a Field Service Manager, you will be responsible for organizing and managing a field service team, providing technical support to customers, and scheduling and assigning field service calls.

Responsibilities

  • Manage and coordinate the activities of a field service team, including hiring and delegating job tasks.
  • Provide technical support to customers via phone and online, resolving issues and answering questions.
  • Schedule and assign field service calls, rebuilds, startups, training, and other tasks as needed.
  • Manage testing and customer acceptance in-house or at the customer facility.
  • Manage service call documentation and event summary reports.

Requirements

  • Technical education and 5+ years of experience in a similar role are preferred.
  • Prior experience managing equipment field service is required.
  • Strong scheduling and organizational skills.
  • Technical troubleshooting and diagnostic ability required.
  • Experience providing technical support to customers.
  • Understanding of machine design concepts (mechanical, electrical, automation) highly desired.
  • Proficient with mechanical drawings, electrical schematics, PLCs, industrial gas panels.
  • Experienced in Microsoft office products (Word, Excel, PowerPoint).
  • Must hold a valid driver's license and a valid passport.
  • A willingness to travel domestically and internationally up to 20%.

Compensation: $90,000-$110,000



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